Here comes the pitch

[Farrell]

Not that the customer will necessarily hear me (although I've never had a 
problem with it), but during the initial phone call to schedule an 
appointment - after they have told me that the piano was tuned within the 
past year - I tell them I haven't examined their piano and I don't know what 
pitch it was last tuned to, but IF the piano was tuned at standard pitch, we 
likely will not need to do a pitch raise, but regardless, "if your piano is 
significantly below standard pitch, we will need to do a separate procedure 
called a pitch raise, and I charge $45 for a pitch raise."

Seems to work for me.

Terry Farrell

----- Original Message -----
>> I have a tuner in my area who does the same exact thing.  I have been 
>> observing this for over 23years now. This tuner does not tell the 
>> customer that the piano will not be at proper pitch and they then believe 
>> that the job was done correctly.  The problem is that the customers will 
>> tell me that the piano was just tuned a few months ago and I look bad 
>> when I try to explain that it needs a pitch raise and tuning which costs 
>> more.
>
> Yes, there it is. Even pre-screening on the initial call doesn't head this 
> off when it was tuned just last year, or could you do the neighbor's while 
> you're here. You look like a crook when the real problem has walked away 
> to set you up for any number of future repeats.
SNIP
> Ron N