What to tell clients

[Matthew Todd]

And why would we want to tune pianos that are not tunable?
   
  Matthew

Shawn Brock <shawn_brock at comcast.net> wrote:
  Chris: I get that question a lot. My standard answer is almost always the 
same. Well(insert 2 seconds of silence here) it did need a tuning. This 
lets me out of the question and is an honest answer with out getting into 
all the details. The worse thing ever is when you go to tune a piano that's 
no longer tunable. I wish I could find an answer for that problem that 
would not leave the customer unhappy. Luckily I have not found myself in 
that situation except for one time. After that one time I learned to ask 
all questions possible and some times listen to the piano over the phone. 
Man what a bad day that was! So if you come up with a statement that is 
good for untunable pianos please let me know!
----- Original Message ----- 
From: "Chris R." 
To: 

Sent: Thursday, August 09, 2007 3:11 PM
Subject: What to tell clients


>
>
> Lately, after completing a tuning, clients are asking me "How bad 
> was it?" This seems like a simple question, but how do I tell them that 
> it sounded disgusting, without implying they had a bad instrument? And on 
> the other hand if it sounded fairly good, how do I tell them that I hardly 
> had to move it, without implying my tuning wasn't really needed. This is 
> what goes through my mind as I fumble to answer. What are your thoughts?
>
> Respectfully,
> Chris Rawson,CPT,RPT
> www.key-leveling.com
>
>
> 





MATTHEW TODD
  Minister of Music and Worship
  First Baptist Church
  1935 25th Street
Florence, OR  97439
541-997-7660

       
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