What to tell clients

[Shawn Brock]

Chris: I get that question a lot.  My standard answer is almost always the 
same.  Well(insert 2 seconds of silence here) it did need a tuning.  This 
lets me out of the question and is an honest answer with out getting into 
all the details.  The worse thing ever is when you go to tune a piano that's 
no longer tunable.  I wish I could find an answer for that problem that 
would not leave the customer unhappy.  Luckily I have not found myself in 
that situation except for one time.  After that one time I learned to ask 
all questions possible and some times listen to the piano over the phone. 
Man what a bad day that was!  So if you come up with a statement that is 
good for untunable pianos please let me know!
----- Original Message ----- 
From: "Chris R." <rpsvt at juno.com>
To: <pianotech at ptg.org>
Sent: Thursday, August 09, 2007 3:11 PM
Subject: What to tell clients


>
>
>         Lately, after completing a tuning, clients are asking me "How bad 
> was it?"  This seems like a simple question, but how do I tell them that 
> it sounded disgusting, without implying they had a bad instrument?  And on 
> the other hand if it sounded fairly good, how do I tell them that I hardly 
> had to move it, without implying my tuning wasn't really needed.  This is 
> what goes through my mind as I fumble to answer.  What are your thoughts?
>
> Respectfully,
> Chris Rawson,CPT,RPT
> www.key-leveling.com
>
>
>