> I have periodically > been called to try and diagnose a problem that was dismissed by the previous > tech as ³normal² because of how it was expressed by the client. When we > finally got to the real issue it was something altogether different. All it > took was a few more questions and a good bit of critical thinking. > Admittedly, it's not always easy to take the time for either. > > David Love Thank you, David, for your fearlessness in serving the client, and really listening without defensiveness. Bravo. We need more like you. David Andersen
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