This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment I have been asked to tune someone's Estey baby grand piano. The owner = told me that one of the notes on the piano doesn't work, but I have = absolutely no information about the problem, and will have to wait until = I see and inspect the piano. I assume I will have to fix the problem = before I start the tuning, but wonder how I should approach this.=20 I presume I will take the action out, compare the action of the faulty = note with its neighbor's, and diagnose and fix the problem. I am not = sure what supplies and parts I should bring along in order to repair the = note. There could be dozens of reasons why the note doesn't work, = involving any of dozens of parts. Maybe there will be a broken part that = cannot be repaired, and a new one has to be ordered (if it is even = possible to get replacement parts for this brand of piano or something = close), so the problem couldn't be fixed there and then. Please could = you advise me how I should deal with this problem so that I can keep the = customer satisfied and happy? Thank you very much.=20 Robert Finley ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/99/f9/6c/66/attachment.htm ---------------------- multipart/alternative attachment--
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