---------------------- multipart/alternative attachment Andrew Great post,A superior attitude wins every time & this aproach gives great service. You're probably the only one worth it with this kind of service philosophy. JMHO Dale Erwin I've taken a different approach to this. I charge a flat fee for a period of time with the piano. I am the most expensive technician servicing my area. During that time period I do as much as I can for the piano. With a piano I am seeing for the first time, I may end up only pitch-correcting. The second time around I may do a little hammer shaping and voicing where it is most desperately needed. The third time around... etc. On my service record I record everything that I've done and everything the piano needs that I notice. When I call the second time they sometimes want more of it done and we schedule a longer appointment. Basically the piano just keeps getting better the longer I service it. I encourage clients to consider a separate appointment to get a totally un-prepped piano in good regulation etc. Some will, some wait. Don't try to be cheap. Make sure you charge as much for your time doing everything else a piano needs as you charge for tuning. It is no fun just tuning or horrible piano that is begging to be better. I worked on a Wurly the other day that I thought should be headed to the landfill. I was surprised with what I got out of it. Next time it will be even better. If you give your clients the choice of doing less or nothing, most will. Set maintenance intervals, closer together where needed. I call it maintenance and say that tuning is just one fraction of what makes a piano great. My take on it. Andrew Anderson ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/eb/0a/ec/e8/attachment.htm ---------------------- multipart/alternative attachment--
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