Pricing

[Dean May]

I give a $4 discount if people schedule by email. I notify people by email
and postcard when their piano is due (also on the 6 month anniversary of
their last tuning)and offer a $4 discount if they schedule by email. They
send us an email with 2 or 3 dates that work for them and an afternoon or
morning preference. We send back a confirming email with their scheduled
time. It works pretty well, 15-20 a month schedule this way.

Blessings,

Dean

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On
Behalf Of Conrad Hoffsommer
Sent: Wednesday, January 26, 2005 6:25 AM
To: Pianotech
Subject: Re: Pricing



Harumph!

As the resident apprentice curmudgeon, I've just _got_ to get in on this
one.

I _used_ to give discounts.   Quoth the raven, "Nevermore!"

If I had customers who regularly repeated at less than a yearly basis,
maybe I would...

Years ago, I worked for a store which had so many different discounts that
I needed a scorecard to keep which types/locations/frequencies got what.

Guess what?       Some of them knew each other.
Guess what else?  The ones which got the greatest discount frequently
needed the most work.
Third guess...    Which customers were the most appreciative?

Would you discount your fee when you tune a piano with fewer than 88 keys?
(I don't have any Bösendorfers in my clientele, so the opposite situation
is moot for me)

I give every piano the same level of service - my best.  If someone wants
me to work on their instrument(s) they should expect to pay for what they
get.

Hard-hearted?  Maybe. I'm still told that I don't charge enough.



Conrad Hoffsommer, RPT, MPT, CCT, PFP, ACS, CRS.
Decorah, IA

- Certified Calibration Technician for Bio-powered Digitally Activated
Lever Action Tone Generation Systems.
- Pianotech Flamesuit Purveyor
- American Curmudgeon Society - Apprentice Member and Founder



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