Young Chang response- or rather lack of

[Dean May]

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That's not really fair. Ten years ago I would have to say that Young Chang
was one of the most responsive mfrs out there in response to warranty
claims. Their financial woes are not for the cause you imply.

Dean
  -----Original Message-----
  From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On
Behalf Of James Grebe
  Sent: Friday, January 21, 2005 7:43 AM
  To: Pianotech
  Subject: Re: Young Chang response- or rather lack of


  I wonder if the myriad of Chinese pianos will have a parts response
similar to Y-C.  I wonder why they are going under.
  James Grebe
  Piano-Forte Tuning & Repair
  Creator of Handsome Hardwood Caster Cups, piano benches, writing
instruments
  (314) 608-4137
  WWW.JamesGrebe.com
  1526 Raspberry Lane
  Arnold, MO 63010
  BECOME WHAT YOU BELIEVE!
  pianoman@accessus.net
    ----- Original Message -----
    From: CChristus
    To: 'Pianotech'
    Sent: Thursday, January 20, 2005 10:17 PM
    Subject: RE: Young Chang response- or rather lack of


    It took YC about four months to get the replacement brackets to me last
year after I called in the claim (Alright, they were in the process of
moving back to CA, so I’ll give them that.)  Now it has been another four
months since job completion and still no check.  Numerous phone calls to Mr.
Hebert unproductive, and his promise to return calls after “researching” the
claim also unfulfilled.  Tomorrow we will call again (we try to call every
Friday or so), and we’ll end up faxing him another copy of the claim, and
see what happens.



    It’ll be my luck, that after griping openly like this the check will
arrive very soon, probably Saturday.  Call me paranoid, but I will proceed
with great caution the next time I see EAB’s (expanding action brackets) on
a YC, or not (proceed at all).



    Best regards,



    Chuck Christus (FL)








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    Okay, Tom, here's what I found out about Young Chang.  The
warranty/technical fellow the local dealer has been talking to is Blaine
Hebert (pronounced Ay-Bear). The number is 800-592-9393 ext. 237. Jim Davis
in parts has the same number but is at ext. 110.



    Hope this helps,



    Dave Davis, RPT (Whoo Hoo!!!, I passed!!!)







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