---------------------- multipart/alternative attachment On Jan 6, 2005, at 2:08 PM, Terry wrote: If you're looking for some after the fact "coaching" > The dealer called me and told me that these two people requested that=20= > I provide them their one free tuning that comes with the new piano. I=20= > asked what he pays=A0for that type of tuning. Jeez, why'd you ask that? Do you ask John Q. Public what they're=20 planning on paying you for your services? > =A0 > It is possible that he is not aware that I referred the customers to=20= > him (although, I would think so). Well, if one had the experience to live over again, one might have=20 replied, "Oh yes, the XX family, I recommended that they go to your=20 store last month. My piano service fee is now $XXX.00. Would you like=20 me to call them to make the appointment, or wait until they call me? If=20= it's more than 4 months after the sale, they'll be responsible for the=20= inevitable pitch raise and lost motion adjustments and charges -- or=20 are you covering that work too?" I'm not perfect on the phone, either, Terry -- these and similar things=20= happen (and I've got rubber checks from out of state piano dealers to=20 prove it). Patrick ---------------------- multipart/alternative attachment A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 1261 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/6a/9b/61/a8/attachment.bin ---------------------- multipart/alternative attachment--
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