New Piano Referral

Terry terry@farrellpiano.com
Thu, 6 Jan 2005 14:08:38 -0500


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Looking for an opinion or two.=20

Recently I got calls from two people looking to buy a good vertical =
piano for their children that are taking piano lessons. One I did not =
know, and the other I had tuned their old piano several times. I gave =
them both an earful about used pianos. Both indicated some interest in =
considering a new vertical piano, but definately wanted to stay below =
$5K. Anyway, the bottom line was that one of the recommendations I gave =
them was to check out a particular store in the area and look at a =
couple of particular new pianos there. They did and both bought new =
studio pianos from that dealer. I have no relationship whatsoever with =
the dealer (I did a few floor tunings for him years ago) - just think he =
is an honest guy and I like the products he sells. I did not recommend =
any of the other several dealers in the area.

I don't think it is unreasonable to conclude that I referred the =
customers to the dealer.

The dealer called me and told me that these two people requested that I =
provide them their one free tuning that comes with the new piano. I =
asked what he pays for that type of tuning. He gave me a price that is =
50/85 of my normal tuning fee. I suppose there is every possibility the =
pianos may also need a pitch raise, which in that case, the fee quoted =
might be 50/125 of my normal pitch-raise-and-tuning fee.

I've done these types of tunings before for stores and that type of low =
pay. I have to admit that I'm pretty much over that phase of my tuning =
career. But as a matter of principle, my gut tells me that the dealer =
should gladly pay me my standard tuning fee. I'm not asking for any type =
of commission related to the sale of the pianos. In fact, I don't want a =
comission - I enjoy the very independant nature of my business. It's =
just a matter of priciple to me - I should think he would pay my normal =
bill with a smile on his face.

It is possible that he is not aware that I referred the customers to him =
(although, I would think so).

Anyone have any experience/opinion on such a matter?

Terry Farrell
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