How to sell a broken string

[Geoff Sykes]

Excellent!


-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
Of Mark Wisner
Sent: Tuesday, December 27, 2005 7:44 AM
To: Pianotech
Subject: Re: How to sell a broken string


How about....."Damn, you are sure lucky that broke while I was here"!

-----Original Message-----
>From: Geoff Sykes <thetuner@ivories52.com>
>Sent: Dec 26, 2005 9:23 PM
>To: "Pianotech@Ptg. Org" <pianotech@ptg.org>
>Subject: How to sell a broken string
>
>Greetings all, and happy holidays to everyone --
> 
>I had such great success with my last question that I thought I would 
>post a second one. (I have a third one coming in a couple of days.)
> 
>Broken strings happen! Sometimes you can see the precursor evidence 
>that indicates strings MAY break, but there really is no way to know 
>for sure that it may until it does.
> 
>When a string breaks, how do you explain to your customer that it 
>wasn't your fault? Naturally this may be a little easier with 
>established customers with whom you have developed some trust. But what 
>about those first time customers? The ones to whom you may have already 
>had to explain the concept of pitch adjustment and stability, and that 
>subsequent additional charge. How do you explain the situation, either 
>before or after the fact, so that they will not only pay for the 
>repair, but also (hopefully) call you again?
> 
>Bonus question: What measures do you take, beyond being careful and 
>crossing your fingers, to help prevent string breakage?
> 
>-- Geoff Sykes
>-- Assoc. Los Angeles

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