How about....."Damn, you are sure lucky that broke while I was here"! -----Original Message----- >From: Geoff Sykes <thetuner@ivories52.com> >Sent: Dec 26, 2005 9:23 PM >To: "Pianotech@Ptg. Org" <pianotech@ptg.org> >Subject: How to sell a broken string > >Greetings all, and happy holidays to everyone -- > >I had such great success with my last question that I thought I would post a >second one. (I have a third one coming in a couple of days.) > >Broken strings happen! Sometimes you can see the precursor evidence that >indicates strings MAY break, but there really is no way to know for sure >that it may until it does. > >When a string breaks, how do you explain to your customer that it wasn't >your fault? Naturally this may be a little easier with established customers >with whom you have developed some trust. But what about those first time >customers? The ones to whom you may have already had to explain the concept >of pitch adjustment and stability, and that subsequent additional charge. >How do you explain the situation, either before or after the fact, so that >they will not only pay for the repair, but also (hopefully) call you again? > >Bonus question: What measures do you take, beyond being careful and crossing >your fingers, to help prevent string breakage? > >-- Geoff Sykes >-- Assoc. Los Angeles
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