How to sell a broken string

[Geoff Sykes]

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Greetings all, and happy holidays to everyone --
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I had such great success with my last question that I thought I would =
post a
second one. (I have a third one coming in a couple of days.)
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Broken strings happen! Sometimes you can see the precursor evidence that
indicates strings MAY break, but there really is no way to know for sure
that it may until it does.
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When a string breaks, how do you explain to your customer that it wasn't
your fault? Naturally this may be a little easier with established =
customers
with whom you have developed some trust. But what about those first time
customers? The ones to whom you may have already had to explain the =
concept
of pitch adjustment and stability, and that subsequent additional =
charge.
How do you explain the situation, either before or after the fact, so =
that
they will not only pay for the repair, but also (hopefully) call you =
again?
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Bonus question: What measures do you take, beyond being careful and =
crossing
your fingers, to help prevent string breakage?
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-- Geoff Sykes
-- Assoc. Los Angeles

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