Unintended Results

[carl teplitski]

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Did you and customer agree on the need and actually start the work 
immediately ?
Were you able to give her an idea how much job would cost ?  In my 
experience,
most people are not  that quick to agree to  a job which would  come to 
much more
money than a tuning, on the first visit . Though it has happened to me , 
also, but a normal
tuning turning into a $ 2 or $ 300.00 job, is not the usual occurance.  
Maybe I'm not that
good a sales person.  Just curious.

Carl / Winnipeg



Stéphane Collin wrote:

> hihi
> nice story
>  
> Stéphane.
>
>     ----- Original Message -----
>     From: Alan Barnard <mailto:tune4u@earthlink.net>
>     To: Pianotech <mailto:pianotech@ptg.org>
>     Sent: Monday, December 19, 2005 7:57 PM
>     Subject: [Norton AntiSpam] Unintended Results
>
>     Had a new customer on a referral from a referral from a referral
>     from a referral--always gratifying. Arrived to find a crummy old
>     Wurly console in bad shape. But since the customer (wife of an
>     Army colonel which explains the reference to "one more move") is a
>     good player and is in this chain of referrals, I took pains to
>     make necessary repairs, minor regulation, a little tone work,
>     pitch raise and two-pass tuning. It ended up a much happier piano
>     than when I arrived. During the job, she asked if I knew of a
>     decent grand for sale. We discussed several options, including a
>     beautiful S&S M that I know is for sale at a decent price. She got
>     excited and wrote down all the info I was giving her. Today I got
>     the following note in the mail ...
>      
>      
>     Screwed up again!!!
>      
>     I had a chance to get a much nicer piano in my customer base and
>     messed it up by making her piano acceptable to her. Rats.
>      
>     Only kidding ... sort of.
>      
>     Alan Barnard
>     Salem, Missouri
>      
>


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