rebuilding deadlines

[pianolady50@peoplepc.com]

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Rick,

For my rebuild jobs (all players or reed organs, at present) I state a =
range.  For example: late January, or Mid-Spring.  Unknown to the =
customer, I have added X number of weeks to the actual date I would =
expect to finish.  That gives me additional leeway.  I'd much rather =
call a customer to tell them that the job went smoothly and is a week or =
two ahead of schedule, than to apologize for not completing on time.  An =
additional benefit is that I have "extra" time to "play in" the =
instrument and work out any minor bugs.  This is particularly useful =
with player work.

Debra Legg
  ----- Original Message -----=20
  From: richard.ucci@att.net=20
  To: pianotech@ptg.org=20
  Sent: Tuesday, December 13, 2005 8:22 PM
  Subject: rebuilding deadlines


  So,=20
  What if any assurances, do the rebuilders on this list give to a =
client about when they will be getting their piano back? (I'm about to =
miss a deadline by about two weeks)

  Thanks,
  Rick Ucci/Ucci Piano 
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