Just an idea...

[Greg Newell]

Mike,
         I wholeheartedly agree! Many times we have been faced with that 
deer in the headlight look. Do what you can, cover your butt on the invoice 
with whatever disclaimers might be necessary and move on.

Greg Newell


At 08:27 AM 4/7/2005, you wrote:
>     Jim, I agree with much of your commentary, except I don't believe 
> people "just want to remain stupid."  Today, people's lives are 
> busy......really busy.  Getting the piano tuned is a nuisance item but it 
> has to be done, much like servicing the car or going to the dentist.
>     Time is scarce for most folks, so after a few sentences about their 
> instrument, their eyes glaze over and they begin thinking about the many 
> other things that have to be done that day.  At that point whatever you 
> say goes in and back out.  The best you can hope for is to read your 
> customer and tailor your information to their situation.  If the person 
> has time, and is really interested, you can elaborate in detail.  If not, 
> a brief show and tell is the best you can do.
>     Mike Kurta

Greg Newell
Greg's piano Forté
mailto:gnewell@ameritech.net