Customer call backs/reminders

[Paul Chick (Earthlink)]

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Send your reminder card about a month  before a tuning date to give your
client a "heads up" on the service.  Most likely they need to budget for the
time and the expense,  so this will help their planning, and most likely
your card will get stuck to the refrigerator with their other reminders.
You'll experience more scheduled calls than postponements.

Paul C
  -----Original Message-----
  From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On
Behalf Of Piannaman@aol.com
  Sent: Tuesday, September 21, 2004 10:40 PM
  To: pianotech@ptg.org
  Subject: Re: Customer call backs/reminders


  Julia,

  At the end of each appointment, I tell customers that I will be sending a
reminder in 6 months and will follow it up with a call.  This makes it
easier for the client do digest the solicitation 6 months later...:-}  It
works pretty well, for the most part.  With clients who are bonafide
customers(2 or more previous appointments), I have a high booking rate.  As
discussed in a previous thread, booking second appointments after dealer
tunings is less fruitful...:-).

  Dave Stahl

  In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time,
Alpha88x@aol.com writes:



    Gretings,

              I have been thinking about calling back customers and
reminding them to get their pianos tuned. I occasionally send out reminder
cards at the request of the customer, however, I find something repulsive
about calling to find/keep work
    .
               I was just wondering how some of the folks on this list
handle keeping and developing steady customers. Are steady regular customers
something that will transpire over time, because the customer will like the
tuning I put on their piano, or is it something that I must put effort into
ie. phonecalls, postcard reminders?

    Thanks in advance,
    Julia Gottchall,
    Reading, PA



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