free tunings

[Barbara Richmond]

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My experience  (especially when I was working for a dealer) was that I =
kept almost all the dealer tunings/referrals because I booked the next =
appointment right then and there (just like the dentist).   The method =
works remarkably well.  =20

Barbara Richmond
  ----- Original Message -----=20
  From: Piannaman@aol.com=20
  To: pianotech@ptg.org=20
  Sent: Tuesday, September 21, 2004 3:45 PM
  Subject: Re: free tunings


  Carol,=20

  You are correct in the fantastic business opportunity suggestion.  =
Having been in sales for sometime, I consider customer relations my =
strong suit.  That's why it's extremely frustrating when I go out of my =
way to do the job as well as possible AND to be very professional about =
it, I get irked when it doesn't pay off.  But that's often the nature of =
dealer work.  =20

  The hard part is finding a that customer that you thought you'd bonded =
with has looked elsewhere.  Learning to not take that sort of thing =
personally is the lesson here.=20

  Thanks for your valuable insights,=20

  Dave S.=20





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