Customer ethics--no more extras!

[Piannaman@aol.com]

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Ron,

You're spot on here about the disproportionate number of no shows on dealer 
tunings.  And using "free" does indeed devalue the procedure.  

>From now on, I'll call them dealer tunings, or warranty tunings.

Thanks,

Dave S.

In a message dated 9/20/04 8:41:46 PM Pacific Daylight Time, 
rnossaman@cox.net writes:


> >Thanks for the input,
> >
> >Dave S.
> 
> Dave,
> At the risk of aggravating the situation, I'd like to offer an observation. 
> I really - REALLY - dislike the concept and use of the term "free" tuning. 
> The implication (because of the word "free"), and resulting practice, is 
> that since it is "free" there's no penalty for being unavailable at the 
> time of the appointment. The assumption being that the tuner is paid by the 
> dealer whether he does any work or not (as is apparently the case in the 
> situation between the customer and their employer), and nobody pays a 
> penalty for a no-show. Far and away, the worst record for folks standing me 
> up on a scheduled appointment are for dealer tunings. That leaves me in a 
> position to decide who eats the income loss. By all that's right and 
> proper, it ought to be the twit customer who couldn't be bothered to meet 
> their commitment to someone else's time and livelihood, but they don't see 
> it that way because the tuning was "free". The dealer, rightfully, 
> shouldn't be liable for the service call for obvious reasons, nor is he 
> going to be amused if I monetarily penalize the twit customer for wasting 
> my means of eating. So I get a choice. I either offend the dealer, offend 
> the customer and the dealer, or take my shafting quietly without raising a 
> disturbance. I'll get the shafting in any case, but I get the luxury of 
> determining what sort of disturbance I'll cause en-route. A dubious benefit 
> at best...
> 



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