Customer ethics--no more extras!

[David Ilvedson]

So the dealer needs to give a list of qualified technicians to the buyer.   Probably the dealer doesn't even know there is a problem...

David I.



----- Original message ---------------------------------------->
From: Ron Nossaman <rnossaman@cox.net>
To: <dporritt@mail.smu.edu>, Pianotech <pianotech@ptg.org>
Received: Mon, 20 Sep 2004 16:49:24 -0500
Subject: RE: Customer ethics--no more extras!


>>A local dealer here just had one of those mega-sales and a friend bought a 
>>piano there (new).  Rather than get a free tuning, he got a coupon good 
>>for a 50% discount on a ($100) tuning from a particular tuner.  I'm sure 
>>the tuner is doing it for the 50% so the dealer is paying nothing for the 
>>first tuning.  Is this common?  I'd certainly never heard of this before.
>>
>>dave


>I don't know if it's common, but there's a dealer doing that here too. 
>Rather than use tuners he knows and trusts, he gives $50 coupons toward 
>paying for the customer's choice of tuner. So the customer directly pays 
>the tuner the difference. The tuner then redeems the coupon with the 
>dealer. The idea is for the tuner to get paid full price, rather than have 
>to discount his work for the dealer. It was intended as a way to insure the 
>dealer could afford first rate techs to represent him in the field. What 
>this does, in fact, is to send the customer shopping for the cheapest 
>tooner she can find, to not have to pay anything extra for her "free" 
>tuning. This effectively cuts the capable technicians right out of the 
>loop, and eliminates any incentive these capable techs might have to be 
>inclined to cut the dealer any slack on in-store prep work and disaster 
>recovery. This, in turn drives the dealer to look for someone cheap (and 
>therefore almost certainly less capable) for repair work, and usually 
>eliminates any hope of pre-delivery prep as a consequence. It also doesn't 
>make for warm and fuzzy feelings when it comes to mutual referrals between 
>capable techs and the dealer. All in all, good intentions notwithstanding, 
>it seems to me to be a pretty stupid idea as it works here.

>Ron N

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