This is a multipart message in MIME format ---------------------- multipart/alternative attachment One problem with dealer work I've run into (long ago), pianos= coming out of the warehouse and not the actual piano looked at. = Here is an un-prepped piano going to the customer's house. I= don't know if this still happens? David Ilvedson ----- Original message ----------------------------------------> From: J Patrick Draine <draine@comcast.net> To: Pianotech <pianotech@ptg.org> Received: Mon, 20 Sep 2004 07:39:56 -0400 Subject: Re: Customer ethics--no more extras! On Sep 19, 2004, at 10:57 PM, Piannaman@aol.com wrote: Avery, Uhhh...I don't give the tunings away, the dealer does. I get= paid, but not enough to merit extra work. I would suggest talking to the dealer about the fact that you= have been doing more work than he's ben paying for, and you= would like to get compensated for it by him. After all, these= are problems which probably existed when the piano was delivered= (excess friction in keys, excess lost motion, rubbing hammers),= not caused by "normal usage" by the customer. Does the dealer= want good word of mouth from pleased customers or not? Try to= convey this to him in a straightforward manner. Some technicians develop very positive relationships with= dealers. Others don't. I got out of dealer work as soon as I= could. As for the occasions when I have done some "dealer= warranty work" -- well I've got a bounced check from said dealer= on my desk right now. Warranty work for manufacturers has, in my= experience, been a much more positive experience. Patrick Draine ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/13/b3/3b/ff/attachment.htm ---------------------- multipart/alternative attachment--
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