Customer ethics--no more extras!

Avery Todd avery@ev1.net
Mon, 20 Sep 2004 05:52:28 -0500


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Hi Dave,

Sorry. But the way you worded it, "get by without doing free tunings for 
the couple of stores"
sounded like you were giving the tunings to the stores. My mistake.

Avery

At 09:57 PM 9/19/04, you wrote:
>Avery,
>
>Uhhh...I don't give the tunings away, the dealer does.  I get paid, but 
>not enough to merit extra work.
>
>Dave Stahl
>
>In a message dated 9/19/04 1:40:42 PM Pacific Daylight Time, avery@ev1.net 
>writes:
>
>
>>Dave,
>>
>>>I've been self-employed nigh on 4 years now.  I have reached a point 
>>>where I have enough customers where I could get by without doing free 
>>>tunings for the couple of stores I still contract for, but I like to 
>>>keep an influx of new customers and new pianos.
>>
>>Why do you give them free tunings??????
>>
>>>My vow:  from now on when I do "free tunings," I will give only the 
>>>requested service, and I will charge for it accordingly.
>>
>>I hope that doesn't include the dealer!!!!!!!
>>
>>Avery
>

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