REMEMBER YOUR ETHICS (was Environmental tuning mysteries:solved,hopefully)

[David Love]

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I don't do touch-up tunings.  Either you go through it or you don't.  If
you end up going through in 15 minutes, find something else that needs
doing to give them their monies worth.  
 
David Love
davidlovepianos@comcast.net 
-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of William R. Monroe
Sent: Saturday, September 18, 2004 7:36 PM
To: Pianotech
Subject: Re: REMEMBER YOUR ETHICS (was Environmental tuning
mysteries:solved,hopefully)
 
I never really understood this "touch-up-tuning" concept.  I guess that
if I were to limit myself to unisons, that would be one thing, but I
find that no matter how close a piano is to being "in-tune," as soon as
I correct one note, the others invariably follow.  So, even on a piano
that is very close, I still have to go through all the motions that I
would on an instrument that is somewhat further away.  Any thoughts from
others?
 
William R. Monroe
Madison, WI
Assoc.
----- Original Message ----- 
From: Ryan Sowers <mailto:pianorye@yahoo.com>  
To: Pianotech <mailto:pianotech@ptg.org>  
Sent: Friday, September 17, 2004 6:00 PM
Subject: REMEMBER YOUR ETHICS (was Environmental tuning mysteries:
solved,hopefully)
 
List,

Piannaman@aol.com wrote: the bloody thing was so close to being in tune
I almost felt badly taking the money--well, not really..
 
I would feel bad.  Ethically I think we are required to give the client
something for their money. If I come to a piano that just needs a
"touch-up" tuning I look forward to doing other work to improve the
piano: a quick hammer reshaping or some light voicing can do wonders.
 
I have come to pianos that have tuning records indicating regular tuning
for many years and am surprised to find the piano barely out of tune but
with voicing that was really horrible and excessive lost motion, hammers
needing filing  etc. 
 
You are giving your client a poor value if you charge them for service
that negligibly improves the performance of the piano, i.e. tuning a
piano that is already very close. 
 
Put yourself in the client's shoes. When they pay for "tuning" what they
want is for the piano to be more fun to play: They are paying for
musical enjoyment. 
 
What do other technicians out there do when they have scheduled an hour
and a half for a tuning appointment and find the piano barely off? 


Ryan Sowers, RPT Puget Sound Chapter
Pianova Piano Service
Olympia, WA 

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