Baldwin Warranty

[Mike Bratcher]

Well I assume she bought the piano from Biasco.  In that case...SOL.  If the 
piano is 2 years old, Baldwin will, most likley, honor the warranty. 
Hamiltons came with a 25yr warranty.  Now if they are 
pre-Gibson...again...SOL.

Now, the next problem....Getting a return phone call from Thomas Malone at 
Baldwin....good luck.  He's not very good about returning phone calls.

On a side note.  I honestly don't know how they are still in business.  Or 
why.

Mike Bratcher
----- Original Message ----- 
From: "Phil Ryan" <pryan2@the-beach.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Wednesday, September 08, 2004 2:18 PM
Subject: Baldwin Warranty


> Went to tune a new Baldwin Hamilton which was bought about two years ago 
> from a dealer who went out of business.  The piano owner showed me a 
> certificate (beautiful enough to frame) that promised ten free years of 
> parts and labor warranty as well as another one that promised a free 
> tuning which the store tuner refused to honor.  She also showed me the 
> knee panel which is warping and not fitting in the groove and asked me if 
> there was anything that could be done.  Other than offering her my 
> sympathy, is there anything that can be done in this situation 
> warrantee-wise?  What's the status of Baldwin warranties?
>
> Phil Ryan
> Miami Beach
> 'Spared from Francis'
>
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