---------------------- multipart/alternative attachment Terry, How old is the piano? Is it still under warranty? If it is, I try to deal with the manufacturer, which doesn't necessarily put the check in hand as quickly. The customer always appreciates it, since it's usually a little more challenging for them to make a claim. Itemizing what you've done and specifying time per each task performed is what I do in a case like this. Dave Stahl In a message dated 10/21/04 11:02:54 PM Pacific Daylight Time, alanforsyth@fortune4.fsnet.co.uk writes: > > Hello Terry, > Whenever I am in doubt as to how much to charge, I usually specify each > individual action on an invoice; i.e. copy exactly what you have listed in your > post. That way the customer has little defence. Sometimes I also state that > the labour charge is also a "nominal" amount (as if doing them a favour). > > Hope this will ease your conscience. > > Alan > > > > >> ----- Original Message ----- >> From: <A HREF="mailto:mfarrel2@tampabay.rr.com">Farrell</A> >> To: <A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> >> Sent: Thursday, October 21, 2004 10:42 PM >> Subject: Vertical Damper Lift Rail >> >> >> I repaired a vertical damper lift rail the other day. Typical thing where >> one of three little steel L-shaped hookies that pivots in a flange broke off. >> I just made the appointment to re-install the rail and the guy asked me >> what the charge was. I told him. He didn't sound happy at all. I am >> expecting..... shall we say a difference of opinions? My question (before I tell what >> my charge is/was) is how much time would you charge at your normal hourly >> rate for such a repair? >> >> I'm in Florida and rates are pretty consistent here with most of the >> mid-west. I typically charge $60 an hour for on-site service work and $50 an hour >> for shop work. And I think I gave him a good deal actually....... >> >> The piano is a recent model Kawai. >> >> > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/43/e5/67/90/attachment.htm ---------------------- multipart/alternative attachment--
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