Vertical Damper Lift Rail

[Keith McGavern]

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At 5:42 PM -0400 10/21/04, Farrell wrote:
>I repaired a vertical damper lift rail the other day. Typical thing 
>where one of three little steel L-shaped hookies that pivots in a 
>flange broke off. I just made the appointment to re-install the rail 
>and the guy asked me what the charge was. I told him. He didn't 
>sound happy at all. I am expecting..... shall we say a difference of 
>opinions? 


Terry,

As to your expectations, this doesn't address your specific question, 
but telling the customer how much you charge before doing the work 
would have been a far better deal for all concerned.

As to your question there are others who will satisfy that.

Keith
-- 
Keith McGavern
Registered Piano Technician
Oklahoma Chapter 731
Piano Technicians Guild
USA

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