Regular maintenance actions performed during tuning calls?

[Andrew & Rebeca Anderson]

For a regular tuningI figure my rates to include some time & money for a 
few extras like a sticking damper and foreign object removal.  For 
pitch-raising I figure there's going to be other things to do, within 
limits.  I itemize all I do and if I go over my budgeted time I add fees.
People who don't want to understand this don't want me serving their piano.

Andrew

At 02:00 PM 7/19/2004 -0700, you wrote:
>When I initially talk to someone on the phone I
>explain that my tuning rates are for tuning only.
>Fixing sticky keys, voicing or eliminating a buzz is
>extra.
>
>They can understand this. I used to do many simple
>fixes for free. Not anymore. If a key is sticking
>because of a tight bushing I will charge about $5 on
>top of the tuning. The client is relieved to think
>that the repair only cost $5 and at the end of the
>year the $5 extra multiplied by 300 jobs is $1500! By
>doing it for free you give the client the impression
>that what we do isn't valuable.
>
>On the other hand, I just serviced a piano this
>morning for a long time good client who has been
>regularly servicing her piano AND has given me
>referals. The piano was up to pitch and the tuning
>only had some minor problems. In this case the tuning
>took me only 40 minutes. I took the extra time to
>eliminate a buzz and touch up the voicing, and charged
>her my regular tuning fee ($95 for 1.5 hours)
>
>Ryan Sowers, RPT
>Olympia, WA
>www.pianova.net
>--- Rick Bazemore <tunericks@yahoo.com> wrote:
> > List,
> >
> > I'd be interested to know what you include on your
> > checklist of service type actions you include and
> > don't charge extra for on your regular tuning calls.
> >
> > Rick Bazemore
> >
> >
> > ---------------------------------
> > Do you Yahoo!?
> > Vote for the stars of Yahoo!'s next ad campaign!
>
>
>
>
>__________________________________
>Do you Yahoo!?
>Vote for the stars of Yahoo!'s next ad campaign!
>http://advision.webevents.yahoo.com/yahoo/votelifeengine/
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives