Hi Jeannie, I WILL call the Yamaha factory...... but to report what I consider a design flaw, or flaws! Specifically, the front jack tip has too sharp an edge, the butt buckskin seems a bit too thick and "fluffy", and the angle on the butt face is too acute in its transition between its 2 planes. Together ( and in particular the jack tip shape )these seem to be conspiring to prevent the jack from tripping out from under the butt. On this nearly new piano, the letoff was obviously human-adjusted at ridiculous and varying widths ( 5 mm to 10 mm ) to get the jacks to trip at all! But now that a little wear and compression has set in, many butts are bouncing on their untripped jacks, again. I got the Yamaha factory specs from a Yamaha trained tech at my local Bosendofer store. The keydip and hammerstroke are at spec already, so it is apparent to me that if I set the letoff at the 1.5 to 3mm Yamaha recommends, almost ALL the hammers will bobble! I thank the techs who have responded to my inquiry. I will bring their letters to the music minister to see if he wants to pursue this as a warranty issue. Thanks Again! Gordon P.S. I have 30 years' professional experience repairing pianos. As the too wide let-off on this piano ALSO exists on notes 1 and 88, which show no sign of being played, I can only assume that this "adjustment" was introduced in the factory in an attempt to overcome the pre-existing problem as described above. __________________________________ Do you Yahoo!? Yahoo! Small Business $15K Web Design Giveaway http://promotions.yahoo.com/design_giveaway/
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