Is my memory going?

[Andrew & Rebeca Anderson]

John,
I leave a tuning record at each service which include how low/high a piano 
was at time of service, temperature and RH readings, observations about any 
other developing conditions and a recommendation about when next to tune 
the piano.  I always wait for the call, and it usually is late unless the 
customer values the piano.

Andrew
At 08:49 AM 4/8/2004 -0300, you wrote:
>Hi List,
>
>I went to an appointment the other day. When I went in the house, the
>customer said, "you were the last one to tune it."
>
>I said, I am sorry I don't remember. She said don't feel bad, it was 19
>years ago. Ok, definitely too long. But..
>
>This was a little old lady, who only used it to play for herself.
>Sure, it should have been tuned sooner. Actually only two unisons were
>really bad, and she said she still played it, and enjoyed it. It was down,
>10c - 35c.
>
>I got thinking, (I know something new), this is a situation, where calling
>and recommending, a tuning every year or more, was not required.
>
>I would feel bad, calling this woman regularly, and saying time to have your
>piano tuned, and taking her money.
>
>That is why I never call. I always let them call me.
>
>If I was to call everyone, the year wouldn't be long enough to do them all.
>
>I feel in some cases, calling people and doing there piano, on a frequent
>basis, is unethical. Now I am talking of the little old lady, on a fixed
>income, that only plays for her own enjoyment.  Not a situation, where a
>child is taking lessons, or a serious player.
>
>After a piano is stabilized, I see nothing wrong, with every 3 or 4 years,
>for a tuning.
>
>Any comments?
>
>Regards
>John M. Ross
>Windsor, Nova Scotia, Canada
>jrpiano@win.eastlink.ca
>
>
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