Is my memory going?

[Jim Kinnear]

Hi Barbara
Sounds like good advice . .  do you carry a day planner for a year hence ..
What kind of system do you use . . ?
Jim kinnear



----- Original Message -----
From: "Barbara Richmond" <piano57@flash.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Thursday, April 08, 2004 4:56 PM
Subject: Re: Is my memory going?


> Hi list,
>
> I offer my customers the convenience of making the next appointment right
> there and then for whatever time span that seems appropriate.  If folks
> don't want to book ahead, I don't worry about them.  Before my leave, I
> built a great business of people who wanted their pianos to be in the best
> shape possible.  I'd fill in open spots with the folks who were *now and
> thens.*
>
> Now after moving away and coming back to the area (not the same town) 8
1/2
> years later, I am getting calls from my old customers --unfortunately, no
> other tuner was willing to do what I did and so all those pianos need a
lot
> of work now!
>
> Anyway, booking ahead doesn't necessarily mean the appointment is written
in
> stone, but it's amazing how well they usually work out.  When I first got
> into business, LaRoy Edwards spoke to me about this method.  It was some
of
> the best business building advice I could have gotten.
>
>
> Barbara Richmond, RPT
>
>
> ----- Original Message -----
> From: "John Ross" <jrpiano@win.eastlink.ca>
> To: "Pianotech" <pianotech@ptg.org>
> Sent: Thursday, April 08, 2004 6:49 AM
> Subject: Is my memory going?
>
>
> > Hi List,
> >
> > I went to an appointment the other day. When I went in the house, the
> > customer said, "you were the last one to tune it."
> >
> > I said, I am sorry I don't remember. She said don't feel bad, it was 19
> > years ago. Ok, definitely too long. But..
> >
> > This was a little old lady, who only used it to play for herself.
> > Sure, it should have been tuned sooner. Actually only two unisons were
> > really bad, and she said she still played it, and enjoyed it. It was
down,
> > 10c - 35c.
> >
> > I got thinking, (I know something new), this is a situation, where
calling
> > and recommending, a tuning every year or more, was not required.
> >
> > I would feel bad, calling this woman regularly, and saying time to have
> your
> > piano tuned, and taking her money.
> >
> > That is why I never call. I always let them call me.
> >
> > If I was to call everyone, the year wouldn't be long enough to do them
> all.
> >
> > I feel in some cases, calling people and doing there piano, on a
frequent
> > basis, is unethical. Now I am talking of the little old lady, on a fixed
> > income, that only plays for her own enjoyment.  Not a situation, where a
> > child is taking lessons, or a serious player.
> >
> > After a piano is stabilized, I see nothing wrong, with every 3 or 4
years,
> > for a tuning.
> >
> > Any comments?
> >
> > Regards
> > John M. Ross
> > Windsor, Nova Scotia, Canada
> > jrpiano@win.eastlink.ca
> >
> >
> > _______________________________________________
> > pianotech list info: https://www.moypiano.com/resources/#archives
> >
>
>
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