Greetings - I serviced a one-year old Baldwin "Artist Grand" - model 225E - today. They got the two free tunings from the dealer and trhought it time to tune it again and "have me look it over" (now that they've had it a year!). The touch was incredibly light, but that is why they chose it, so I made little comment. In fact, the piano was rather nice, all things considered, except that the soundboard had the most pronounced compression ridges I have ever seen in a one-year old grand of alleged repute. And they occurred at virtually every edge joint. Very pronounced to the touch, and highly visible at a casual glance. My question is this: In the absence of any tonal problems, no cracks, no buzzes, no killer octave problems (yet), at what point do you consider this an issue that should be brought up with the dealer/manufacturer? I am quite concerned that this soundboard is in an accelerated self-destruct mode, and hate to see the customer have to find that out 3-4-5 years down the road, but I can hear the dealer denying any problems with it as we speak. Any opinions? Mark Potter bases-loaded@juno.com
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