How do you get them to shut the #%$@ up?

[Susan Kline]

At 01:53 AM 9/21/2003 -0400, Bob wrote:
>I remember a busy tuning day years ago, when the clock chimed twelve. It 
>seemed to take an hour. I was irritated at the customer for not noticing 
>and turning it off. Then came an epiphany (in the sense of  "a sudden 
>perception of the essential nature or meaning of something" from the MW 
>dictionary). If I can't stop long enough to let the clock strike, what 
>does that say about the nature of my relationship to my business!! Ever 
>since, every time the clock chimes at a customer's house, I smile at the 
>memory of the revelation, and take a well-deserved couple of deep breaths.
>
>Bob Davis

I love it ...
and you're right.

Susan