no biz

[richard.ucci@att.net]

Hi Tom, 
I've had the best spring /summer in years. Averaged 20 appointments per 
wk.,plus installed about 25 dampp-chaser systems. I'm in NJ where we get very 
noticable humidity swings.

I also got very serious about database management.I "dial for dollars" each 
Sun.7-9pm ,and return calls as they come in during the week.

One thing I'm doing now is sending a customized reminder card with just my 
logo on the front, or a digital photo of the customers piano taken on the 
last service call. I list the date of the last call and my contact numbers 
etc.

My slowest months at this time are Sept.Oct. and Mar.and April which are 
about a third of the others.

Keep plugging away,

Rick Ucci/Ucci Piano
> List
> 
> Things have been    S   L   O   W    lately for me.   I didn't get a single 
> tuning call for a good three weeks.   Then this week I got a couple of calls, 
> and today...
> 
> This guy calls to ask me about his old Chickering upright with seven keys 
> that "don't make any sound."   How much would it cost to fix?   I explained that 
> it was impossible to say over the phone, that it could be any of a number of 
> things causing the problem.   I mentioned a few possibilities, and in summing 
> up, told him that it would probably take less than an hour to fix all seven.   
> 
> Then the wife comes on the phone to ask if I have any references. (...!) 
> 
> She wants references before she'll let me work on her 75 year old $200 
> upright.   
> 
> Well, like an idiot, I gave her one and she said she would call back..   I 
> hope she doesn't, because my gut tells me that these people would be more 
> trouble than they're worth.   Unfortunately I'm too spineless and broke to turn 
> down 
> the work if she does call back.   
> 
> This is never a busy time for me, but, man...   Has business been slow for 
> the rest of you?
> 
> Tom
> 
>