In a message dated 19/09/03 1:00:37 AM, Piannaman@aol.com writes: << List, I've been getting calls from people lately who have tuners already, but for some reason or other, the customers are unsatisfied with the work their techs have--or haven't--done. >> Dave; The key to your question is that you say "the customers are unsatisfied with thw work their techs have--or haven't done". You play no role in this instance except being the tech they called to solve their perceived problems....right? :-) <<"The first was for a one year old Charles Walter console. The lady complained that the piano sounded dead above the treble break, "not like the ones in the store." Her tuner had been out there 8 months before. I went out to see what was wrong, fearing major structural defects. What I found was a piano with a sluggish and powerless action that was 20-30 cents flat. Letoff was around an inch from the string, there was quite a bit of lost motion. ">> The tech may or may not be to blame here...can't you see the store owner saying...."just tune it where it is..tha's all just tune it" ???? <<"And yesterday I went out to tune a 1981 S and S B. The owner complained of a treble that had gone really out of tune over the last couple of months. She contacted me because she was a friend of my next door neighbor. Yes, the unisons and some of the octaves had gone far south as expected, but what really bothered me was the fact that the soundboard and the action were really dusty, and it was in a very poor state of regulation. I asked her if she'd ever considered having the piano regulated. She said that her technician had never brought it up. I gave her the PTG regulation handout, and suggested that she mention it to her regular guy.">> Why mention it to "her regular guy"? Hasn't he already seen the piano? If he is not providing sufficient service............ why not you?? You work for the customer and if the customer isn't happy with what they have been receiving then why not make her 'your' customer? <<"I don't understand why well-established technicians would fail to address these basic issues. ">> Dave "well established" does not in and of itself mean 'competent' or 'thorough'. In this case you don't really know whether the other tech has really never mentioned the problems with the customers piano.......assuming he hasn't........... why shouldn't you? <<"I see this type of situation as a way to bring a piano closer to it's optimum performance level--and make a fair chunk of change in the process. Why on earth would anyone pass it up??? ">> A REALLY good question Dave...so 'why' are you?? :-) My thoughts. Jim Bryant (FL) Dave Stahl >>
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