---------------------- multipart/mixed attachment Corte, I was surprised the first few times I encountered it as well. I'm= =20 grateful to have Tunelab to assist me in quantifying pitch deviation. The=20 pianos I spoke of were no more than 2 cents off anywhere throughout the=20 scale. Cleveland, Ohio is a very similar climate to Chicago, Illinois so I= =20 can understand your disbelief. For my average customer, less than 2 cents=20 isn't enough for them to hear and therefore does not justify the cost.=20 Their happy with a touch up of unisons and a general good bill of health=20 and so am I. The next humidity swing will change it anyway so what's the=20 point? If I see it at 2 cents flat in April and bring it pitch what will it= =20 be in June or July? I'm generally not one who will float pitch but if it's= =20 only that much ...... best, Greg At 04:26 PM 10/7/2003, you wrote: >I can't understand how a piano that hasn't been tuned in 3-5 years could >still sound great. How stable can the environment be? Even with humidity >control, there is bound to be small oscillations in temperature and >humidity that will move the pitch over a period of 3-5 years. > >It just doesn't make sense to me. > >Corte Swearingen >Chicago > > >=20 > > Greg=20 > Newell > <gnewell@ameritec To:=20 > phil@philbondi.com, Pianotech > h.net> <pianotech@ptg.org>=20 > > Sent=20 > by: cc: > pianotech-bounces Subject: Re: no charge to= =20 > good steady customers > @ptg.org=20 > >=20 > >=20 > > 10/07/2003=20 > 03:10 > PM=20 > > Please respond=20 > to > Pianotech=20 > >=20 > >=20 > > > > > >Phil, > I don't think it's an issue of being fair to the tech community >since they are not my paying customers here. I do this type of thing fairly >regularly. If you wish to keep her as a steady customer you can't charge >her when service isn't needed. There is a corollary in almost any other >service industry. Think of what your mechanic charges you and how you'd >feel if he did so whether you needed anything or not. You've obviously >thought this through and in my opinion your thoughts are right on target. > In general I usually ask first time customers how they intend to >use their piano. If they respond that it's just for piano lessons and their >budget doesn't seem to be "sky's the limit" then I may even stray from the >6 month tuning schedule and recommend something less like once a year or >even every other if they seem to have a piano in a stable environment (A/C >in summer and added humidity in winter) It's not unusual for me to visit >customers whom I haven't seen in 3-5 years who's piano still sounds great! >I end up doing exactly what you describe. A quick touch up and a general >looking over followed by a token fee. Seems that those folk are some of the >most active in giving me referrals too! > >Greg > > >At 07:00 AM 10/7/2003, you wrote: > > Last Friday was a scheduled appt. with a very faithful every 6= months > residential customer - Baldwin Acro(newer Console model) - DC > installed. > > When I arrived, this client was as gracious as ever - said the piano > really didn't sound bad at all to her. > > ..she wasn't kidding. > > I probably could have done more harm than good if I tuned the whole > thing! - it was spot-on with the exception of a few top-end > unisons..I touched them up for her, and told her 'no charge' today. > > She was more than willing to pay 'something' for my time, and I > probably should..my gut feeling was not to charge her, so I= didn't..I > wasn't there more than 10 minutes, and 1/2 of that time was spent > putting that darn lid back on(2 pins on the bass side as opposed to= a > 'piano' hinge in back..uugh). > > I'm not looking for a pat on the back here..just curious if this is > common practice amungst my peers..or do you truly feel I am not= being > fair to the tech. community. > > curious this morning, > > > Phil Bondi(FL) > phil@philbondi.com > > > > --- > > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003 > > >Greg Newell >Greg's piano Fort=E9 >mailto:gnewell@ameritech.net >--- > >Checked by AVG anti-virus system (http://www.grisoft.com). >Version: 6.0.521 / Virus Database: 319 - Release Date: 9/23/2003 >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives > > > > > > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives Greg Newell Greg's piano Fort=E9 mailto:gnewell@ameritech.net=20 ---------------------- multipart/mixed attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC