My mistake.....my lesson....a cautionary tale

gordon stelter lclgcnp@yahoo.com
Tue, 14 Jan 2003 19:27:45 -0800 (PST)


Sounds like my kind!!! I'll bet she's a vegetarian,
too!!!
     Thump


> On 1/13/2003 at 8:07 PM Kevin E. Ramsey wrote:
> 
> 
>     David, don't go all wobbly on us now, buddy. You
> just got an
> overly sensitive "artist" , and by the way, I agree
> perfectly with
> Wim's assessment, and I'm sure the piano sounded
> just wonderful. If
> they wouldn't let you work with the performer to
> bring it back to
> something that would have made them happy, then
> they're just "nuts",
> and I wouldn't worry about it too much. 
>     I recently got a service order to set up a new
> Disklavier C2 in
> North Scottsdale. (Think Beverly Hills). It seems
> that these people
> demanded that the piano be delivered in the box.
> They just didn't
> want any piano that had been on the floor, and they
> didn't want to
> come down to the shop and watch it being uncrated, I
> guess. So I go
> up there, it's about an hour drive, and the lady of
> the house comes
> out to greet me, from the garage. She asks me if I
> can take off my
> shoes in the garage, and I say "of course". She's
> not oriental, but
> if she wants me to leave my shoes in the garage, no
> problem. When I
> walk into the house, it's all tile. I'm starting to
> think; "what, I'm
> going to get her tile dirty?"
>     I get to the piano, and go to put my tool cases
> down on the tile,
> and she says, "You can't put your cases on my floor,
> I don't know
> where they've been."  (OOhhh, starting to get scary
> here, says I. )
> I also have a nice table that I use to go over the
> regulation on, and
> I guess the rubber casters are not Kosher either. 
>     I usually have a cut down moving pad that I
> carry with me, but
> today, I'm driving my Tacoma truck, so she finds
> some construction
> paper and I put that down. I took the case parts off
> the piano, and
> go to put them on the carpet in the sunken lower
> living room, and she
> says; "Don't put that there, you'll leave dents in
> the carpet."
> Well, at least I don't have to worry about her
> coming at me with an
> ax, she'd get blood everywhere!
>     So, finally we have it all worked out, I'm going
> over the action
> regulation, pitch raising, seating strings, doing
> software updates,
> calibrating the disklavier,,,,etc. etc. etc. 
>     I finally get all done, I just want to go over
> the tuning once
> more, and do a little voicing; it's a lively room,
> what with all that
> tile and all those windows, but you know, after an
> hour drive and 3
> 1/2 hours of working on her piano, I've got to get
> rid of some of
> that coffee that I had on the way to the job. So I
> ask her, "May I
> please use a restroom?"  
>     I can tell you, I've never felt such a sense of
> shock as when she
> told me; "No, because then I would have to clean it,
> there's a
> construction site about seven or eight lots down,
> and I think that I
> saw one of those portable bathrooms down there." So
> I said, never
> mind, I'll be done here in a couple of minutes.
> Finished a quick
> final tuning and got the heck outta there. I would
> have been glad to
> have voiced it, but you know, if you're that rude,
> too bad. 
> 
>     I realize your experience was totally different,
> and that you're
> taking it as a personal affront to your abilities,
> but from what I've
> read, you seem to have more than enough confidence
> and knowledge to
> succeed in whatever you do. Hey, we deal with people
> all the time,
> some people go through a lot of techs mostly because
> they can't find
> anyone who can put up with them. 
> 
>     I hesitate to put my name to this, but I am
>     Kevin E. Ramsey
>     
> _____________________________
> David M. Porritt
> dporritt@mail.smu.edu
> Meadows School of the Arts
> Southern Methodist University
> Dallas, TX 75275
> _____________________________
> 
> 


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