Ron, one more thing; At 11:32 2/19/2003 -0600, you wrote: >>That's why I ALWAYS record temp/humidity at the time of the tuning. > >Exactly, and why I leave a the record in the piano, so the customer and I >can discover it TOGETHER if I have to go back. Actually, I leave two >records in the piano. A business card on the plate under the music desk in >a grand, or under the lid of a vertical, and a stealth record on a piece >of tape or sticker on either the underside of the music desk, or back side >of the front board where it won't be noticed should the card with the >humidity documentation mysteriously evaporate between the tuning and the >complaint. It's also on the invoice. This doesn't come up often, since I >spend a lot of time discussing humidity changes and their effects with >customers. But when it does, I'm covered. > >Ron N ...and.... if all paper has mysteriously disappeared - as an RCT user, I have along my laptop containing their service records. I can show them not only past temperature and humidity readings, but what pitch A4 was when I started the tuning. Conrad Hoffsommer PTG RPT, MPT, CCT Decorah, IA Certified Calibration Technician (CCT) for Bio-powered Digitally Activated Lever Action Tone Generation Systems
This PTG archive page provided courtesy of Moy Piano Service, LLC