>That's why I ALWAYS record temp/humidity at the time of the tuning. > > >Conrad Hoffsommer - Music Technician Exactly, and why I leave a the record in the piano, so the customer and I can discover it TOGETHER if I have to go back. Actually, I leave two records in the piano. A business card on the plate under the music desk in a grand, or under the lid of a vertical, and a stealth record on a piece of tape or sticker on either the underside of the music desk, or back side of the front board where it won't be noticed should the card with the humidity documentation mysteriously evaporate between the tuning and the complaint. It's also on the invoice. This doesn't come up often, since I spend a lot of time discussing humidity changes and their effects with customers. But when it does, I'm covered. Ron N
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