i think it would be interesting to see how each tech on the list would describe, just as he would for his/her customers, why & how a piano goes out of tune. I'm looking for the shortest, most concise and, for the customer's benifit, easy-to-understand version. Interesting analogies accepted! Terry Peterson _________________________________________________________________ Help STOP SPAM with the new MSN 8 and get 2 months FREE* http://join.msn.com/?page=features/junkmail
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