Tom, I agree with you. I will be making a callback today, probably free, to look at a problem piano that's essentially shot and was tuned February 7. On the phone I told the clients under which circumstances I would make any charges, and I have the freedom to do that. Basically, I say that if there is any way the problem can be traced to my service, there would be no charge. Otherwise, they will be charged only for parts and labor while on the job, and my normal minimum charge will not apply. I believe there are times when you end up the long-term winner by being a short-term loser. In my book the Golden Rule still applies: Do unto others as you would have them do unto you. Regards, Clyde Tom Dickson wrote: > Hi, David, > > One of the reasons that many of us love this business is because we are > able to make the kind of decision you were faced with, going totally with > our "gut" - our conscience. There are no policies to cloud the issue, no > "managers" to talk some sense in to us, and so on.
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