Rebuilt Steinway...The General Issues

[Don]

Hi David,

There is a letter from Steinway recommending Damppchaser systems. It is
also mentioned in the promotional video from DC systems (along with Kawa,
Yamaha, Baldwin etc).

At 12:28 PM 2/10/2003 -0500, you wrote:
>David and LIst -
>
>I wanted to address a few of your comments, apart from offering any 
>specific advice to Ms. Rogers.
>
>
>Deb Rogers wrote:
>>It does not have a damp chaser system.  I was under the impression that 
>>Steinway does not recommend them
>
>At 09:08 PM 2/9/2003 -0800, David Love wrote:
>>Any piano will benefit from a humidity control device.  I don't know why
>>Steinway would not recommend one, and I've never heard of that policy from
>>them.
>
>In fact, Steinway's web site makes absolutely no mention of 
>DampChasers.  They recommend maintaining the room environment at between 
>45% and 65% by the use of room humidification, dehumidification and 
>air-conditioning.  My experience has been that Steinway has been extremely 
>reticent in recommencing the use of DampChasers, as they have no control 
>over the quality of the installation, nor the dependability of the product 
>itself.
>
>>Most rebuilders will not warranty against cracks in the board,
>>especially if the piano is not kept in a controlled environment.
>
>First, the Steinway Warranty:
>
>>"It does protect you against defects in materials or workmanship for 5 
>>full years. Your best guarantee of long-term satisfaction from your 
>>Steinway piano's performance will be your continuing care of the 
>>instrument, as recommended in this section."
>
>As a legal document, It is unclear whether this warranty covers soundboard 
>cracks, even if one can document that the recommended environmental 
>parameters have been observed.  Why would one expect anything more from the 
>rebuilding community?
>
>So...what ARE our expectations regarding soundboard splitting?  Would we be 
>willing to recommend the purchase of a new piano, off the showroom floor, 
>with a split board?  Why not?  How many splits are OK?
>
>David Skolnik
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>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives
>
>

Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.M.T., R.P.T.

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