Rebuilt Steinway

[Deb Rodgers]

I posted an earlier messaage and it appears that I did not give enough 
information regarding a rebuilt 1927 Steinway M piano that I purchased in 
2001. It was rebuilt by a certified Steinway technition in Delaware.  I 
believe that everything was replaced but the soundboard.  The reason that 
the soundboard was not replaced was because the salesman advised me that he 
felt the soundboard was in good condition and did not need to be replaced.  
Nine months later I noticed several cracks in the soundboard and I heard 
very loud buzzing when the piano was played.  After speaking with the dealer 
they agreed to replace the soundboard with a new one for an additional cost 
of 3,000.00.  I received the piano with new soundboard in August 2002.  Two 
weeks ago I noticed that there is a separation in the new soundboard.  The 
crack is located in a different place than the one I noticed a year earlier. 
And there is no buzzing sound. The piano also does not stay in tune for very 
long even though it is not played that much.   Another factor is that the 
treble does not put forth as much sound as the mid and lower registers. I 
don't know if this is related to the soundboard.  I live in Penna.  The 
piano is not located in direct sunlight nor is it close to a direct heat 
source.  However the room can get warm in the winter.  It does not have a 
damp chaser system.  I was under the impression that Steinway does not 
recommend them.  I am planning to call the dealer again but I wanted to get 
some advice before I called them.  I am very disappointed with the 
performance of this instrument.  I purposefully tried to pick a reputable 
dealer and a quality instrument.  The total cost spent for this piano is 
26,000.00.   Any advice would be appreciated.  Thank you in advance.

Deb Rodgers






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