This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Well, for those interested, I was back with the customer whose piano = went horribly out of tune over night. (For anyone not remembering the = story, I pasted it at the bottom). Playing up the keyboard, it sounded just as bad as it did over the = phone. Since the tone was fairly consistant, I ruled out bridge problems = and removed the bottom panel to confirm my worst fear. Broken plate. = There was a crack through the width of the plate strut that separates = the treble section, just below the shelf tab that supports the action. = The crack was gaping slightly and was about 1 1/4 inches deep into the = strut. Since the piano sounded great after tuning and for the rest of = the evening, it must have given way during the night. Both the husband a wife were home. I showed them the crack and explained = how it was probably either defective or weakened with age, possibly even = damaged during the move and that the pitch raise and tune was more than = it could take. Since the piano had been worth about $700, I advised them = to look for another piano. They were very understanding and at no time = during our conversation even hinted at the possibility that I was in any = way responsible for the damage. Nor did they ask for a refund on the = tuning and pitch raise fee. In fact, when I was leaving today, she pulls = out her check book to pay me for the bad news. Technically speaking, = since none of this was my fault I could justify charges at each visit = but this one I declined. I also told them that I would be glad to help = them find a replacement. These customers I want to hang on to. Dave Bunch >Well, in twenty years this is a new one for me. Yesterday I did a 1/4 = step pitch raise and tune on a Kimball "spinsole" that a >couple had = just moved here (Des Moines) from California. Nothing appeared out of = the ordinary and everything went just fine. >When I was done they loved = how much better it sounded and considering the piano, I thought it came = out better than >expected. Today I get a call from them that the piano = sounded great yesterday, but when they played it this morning, it = >sounded so out of tune that they thought that they were playing the = wrong keys. I thought she was exagerating until I had her >play it over = the phone. It is clear that something catastrophic occured during the = night. Either a broken plate or bridge, I would >say. I'm going over in = a few days to see whats going on. They seem like nice folks but I got to = wondering if they are going to >blame this on me. While bringing it up = to pitch may have pushed something over the edge, everything I did was = standard >procedure. Has anyone been charged with piano slaughter? I'm = trying to think of how to put the best spin on a bad >situation. Dave = Bunch ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/2f/ce/cc/7b/attachment.htm ---------------------- multipart/alternative attachment--
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