And it seems that they make a LOT of these errors! Many techs like their International Gold Series plain wire, but their bass strings are VERY frequently flawed. A real pain!!! Gordon Stelter --- Mike and Jane Spalding <mjbkspal@execpc.com> wrote: > > ----- Original Message ----- > From: David Love <davidlovepianos@earthlink.net> > To: Alan R. Barnard <mathstar@salemnet.com>; > Pianotech <pianotech@ptg.org> > Sent: Wednesday, September 25, 2002 11:12 PM > Subject: Re: Wrong String was "O" vs "M" Discussion > > > If it was Mapes, they are usually pretty good > about making things right at > > no extra charge if an error was made. > > David, > > Define "pretty good". Here's my one experience: I > had to return the offending string at my expense. I > had to let them charge my credit card for the new > string if I wanted it shipped before they received > the old string. I received a credit on my Mapes > account, not my credit card account, when they > received the old string. The person I was dealing > with never once apologised or expressed any regret > over the inconvenience to me and my client. Is that > "pretty good"? I hope to treat my customers better > than that. > > Mike Spalding RPT > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives __________________________________________________ Do you Yahoo!? New DSL Internet Access from SBC & Yahoo! http://sbc.yahoo.com
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