Wrong String was "O" vs "M" Discussion

[gordon stelter]

And it seems that they make a LOT of these errors!
Many techs like their International Gold Series plain
wire, but their bass strings are VERY frequently
flawed. A real pain!!!
     Gordon Stelter

--- Mike and Jane Spalding <mjbkspal@execpc.com>
wrote:
> 
> ----- Original Message ----- 
> From: David Love <davidlovepianos@earthlink.net>
> To: Alan R. Barnard <mathstar@salemnet.com>;
> Pianotech <pianotech@ptg.org>
> Sent: Wednesday, September 25, 2002 11:12 PM
> Subject: Re: Wrong String was "O" vs "M" Discussion
> 
> > If it was Mapes, they are usually pretty good
> about making things right at
> > no extra charge if an error was made.  
> 
> David,
> 
> Define "pretty good".  Here's my one experience:  I
> had to return the offending string at my expense.  I
> had to let them charge my credit card for the new
> string if I wanted it shipped before they received
> the old string.  I received a credit on my Mapes
> account, not my credit card account, when they
> received the old string.  The person I was dealing
> with never once apologised or expressed any regret
> over the inconvenience to me and my client.  Is that
> "pretty good"?  I hope to treat my customers better
> than that.
> 
> Mike Spalding RPT
> 
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