"Rebuilt"

[Dave Doremus]

Hi Terry, this is not always the technicians fault. I have many times 
run into customers who told me that someone had replaced the action 
when all they did was file the hammers. Customers do not always 
understand our terminology or what we do, no matter how painstaking 
our explanations, and a year or two down the road, especially if 
there is any problem with the piano, it becomes somehow a  'complete 
rebuild', rather than the best one could do for the $200 the customer 
was willing to spend. fwiw. One reason it's always good to get things 
in writing.

----Dave


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Dave Doremus RPT
New Orleans
algiers_piano@bellsouth.net
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At 7:56 AM -0500 11/22/02, Farrell wrote:
>
>I scheduled a tuning for a lady who, on the phone, told me that her 
>1960 Wurlitzer console had been "rebuilt". She also complained of 
>several keys sticking. I serviced it the other day. Before I opened 
>the piano, she reminded me several more times that the piano had 
>been completely rebuilt - everything new.
>

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