Steinway defect

Wimblees@aol.com Wimblees@aol.com
Thu, 14 Nov 2002 09:15:38 EST


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In a message dated 11/13/02 3:41:00 PM Central Standard Time, 
lverkoelen@earthlink.net writes:

> 1. My gut feeling is that the block was not fitted up properly in the
> factory and the hole has opened up because of the pressure on the pin by 
> the
> plate. Does this seem correct or am I missing something?
> 
> 2. What is the warranty on this piano and who should I contact about it.
> 

Steinway guarantees are 5 years. I would suggest you have the owner contact 
the dealer, and let them take it from there. I would not attempt to make any 
repairs at this time. 

Wim Blees

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