Steinway defect

[Roger Jolly]

Hi Louis,
                My call would be to plug the holes with pin block stock, 
also glue them in with 24hr West System Epoxy. Redrill for 2.0 tuning pins 
in the correct position.
Some thing this new, does not warrant over sized pins.  If the rear of the 
hole is under the plate, then over sized pins is not going to fix the 
problem. The Epoxy is an excellent gap filler, in combination with the 
plug, it should give you no more problems.
Regards Roger


At 01:40 PM 11/13/02 -0800, you wrote:
>Hi list,
>
>I serviced a 1997 Steinway "L" yesterday and encountered a defect. The lower
>three tuning pins will not hold tension.
>Here is some backround. The owner bought 3 of these in 1997 for her 3
>houses. They have never been serviced. As soon as I moved these 3 pins they
>dropped and will no longer hold. I checked for undersized pins being
>accidently used. They are the same as the rest. The underside of the block
>shows no sign of problems. I removed one of the pins and inspected the hole.
>It shows no cracks or signs of contamination but it does show signs that the
>pin is not making full contact with the hole.
>In addition the hole in the block and plate do not line up. The back of the
>hole in the block is actually under the lip of the plate hole. I did not
>remove the other pins,(time issues) but here are my questions:
>
>1. My gut feeling is that the block was not fitted up properly in the
>factory and the hole has opened up because of the pressure on the pin by the
>plate. Does this seem correct or am I missing something?
>
>2. What is the warranty on this piano and who should I contact about it.
>
>3. Short of a new pinblock, are there other solutions that would be
>appropriate for this caliber of piano.
>
>4. The other 2 pianos are in N. San Diego county. Is there anybody on the
>list that covers this area and can service her other pianos? I am somewhat
>concered that these pianos may have a similar problem and I would like to
>make sure they don't.
>
>Thanks in advance
>
>Louis Verkoelen
>PTG Associate
>Big Bear City, CA
>
>
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