I had a similar call back for a piano with one section that went out of tune. Turned out that the client had moved a brass and glass shelf unit close to the piano. There was a sympathetic vibration of the glass when a particular section of the piano was played that was very deceptive and made that section sound out of tune. Found it by accident when the client played the piano. I was ready to tear out my hair. Fran (KS) Wimblees@AOL.COM wrote: >In a message dated 5/24/02 6:36:08 AM Central Daylight Time, >mfarrel2@tampabay.rr.com writes: > > >> This is the first time I have ever had a call like this. I'm sure others >> have. What is your normal course of action/policy. Do you tell the customer >> while on the phone that you will be charging them for the trip, etc.? >> Thanks. >> >> Terry Farrell >> >Terry > >You have gotten some good responses on this. I agree with Phil that you >shouldn't charge for the service call. I also agree with Don that it might be >good idea to have the piano player there. > >There are several things to consider. >1. If piano player has been the same one over the last 3 years, you've >"educated" her/him on what an in tune piano is supposed to sound like, and >now she/he has become more critical, and wants the piano to be in tune all >the time. Perhaps you need to recommend that the piano gets tuned more often. > >2. If it is a new piano player, perhaps she/he is more critical than previous >players. Again, as in 1, more frequent tunings are needed >3. Slight changes in temperature and humidity can cause the piano to go out >of tune, thus, as has been suggested, educating the pianist and pastor about >those things might help in the future. >4. It might not be a tuning problem at all. If could be a sympathetic noise >somewhere, that sounds like a tuning problem. That is why it is a good idea >to have the pianist there. >5. No matter what the problem is, I think you should tell the pastor that >this time you were willing to come out for free, but that future return calls >will be charged. You don't want to leave yourself open to coming back every >three or four weeks to "touch up the tuning," for nothing. That could go on >forever. > >Wim > > > > __________________________________________________________________ Your favorite stores, helpful shopping tools and great gift ideas. Experience the convenience of buying online with Shop@Netscape! http://shopnow.netscape.com/ Get your own FREE, personal Netscape Mail account today at http://webmail.netscape.com/
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