Retailers - is there a remedy?

[HazenBannister@cs.com]

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Hi,
  Although I'm a piano technician,which is my main income,I own a music 
store,and am a Young Chang dealer.If the customer has a defective product,it 
has to be fixed, or replaced to their satisfaction (in my store).But on the 
other hand ,you can't test ride instruments,just like you can't buy a new 
car,and take it back after a week,unless prior arrangements have been 
made,which we do with churches and schools,commonly.The new Pramberger  
Platium pianos,are wonderful instruments,for the money,and should be pleasing 
to them.We go out of our way for customer satisfaction,but some kind of buyer 
responsibility should come into play.
Good luck,
Hazen Bannister
P.S. ( If I can help ,email me.)

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