Retailers - is there a remedy?

[Farrell]

I was in the same situation with a new Steinway 1098 before I got into this business. I think the dealer should have taken it back. But they held firm - NO! We ended up trading that lemon in and upgrading to a Boston grand. There was only about a $1,000 difference in price. Isn't there something else the dealer has that she would be happy with?

IMHO, if there is not anything else the dealer has to offer in her price range, the dealer should give the refund. Not that me saying that makes anything happen.  :-(

Terry Farrell
  
----- Original Message ----- 
From: <Erwinspiano@AOL.COM>
To: <pianotech@ptg.org>
Sent: Saturday, March 09, 2002 10:53 AM
Subject: Re: Retailers - is there a remedy?


> In a message dated 3/9/2002 2:48:05 AM Pacific Standard Time, 
> bases-loaded@juno.com writes:
> 
> 
> > Subj:Retailers - is there a remedy? 
> > Date:3/9/2002 2:48:05 AM Pacific Standard Time
> > From:<A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A>
> > Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> > To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A>
> > Sent from the Internet 
> > 
> > Mark
> 
>   I wish I could help but this is just one of those very sticky wickets. Have 
> her sell the piano then find her a real one.
>     >>>Dale>>>...
> 
> > 
> > Greetings -
> >  
> > My question is this:  Is nine days of discontented ownership of a brand new 
> > piano, with 3 service calls that have not remedied the problems, sufficient 
> > criteria to get one's money back?  Details follow.... 
> >  
> > A piano teacher I have serviced the last few years has needed a better 
> > piano for years, but was unable to afford one.
> >  
> > Parents to the rescue... they surprised her by going to one of the big 
> > retail establishments here and picking one out for her (uh-oh).  They 
> > picked a 5'2" maraschino cherry red Young Chang that has now been in the 
> > teacher's home for 9 days and she HATES it.  She has had the store's 
> > technician out 3 times on rather significant action problems that don't 
> > seem to get remedied.  (I have not seen the piano).
> >  
> > She has expressed her dissatisfaction with the store and would like to 
> > return it and get the $10K back and pick out her own piano anywhere she 
> > pleases, but the store tells her once it leaves the store the only option 
> > open to her is to trade it into them on an upgrade.  Since she has no money 
> > to add, and doesn't like any of the instruments there in that price range, 
> > she feels doomed to accept the instrument she now has.
> >  
> > Any input on this dilemma in regards to standard industry retail practices 
> > would be appreciated.
> >  
> > Mark Potter
> > <A HREF="mailto:bases-loaded@juno.com">bases-loaded@juno.com</A>
> >  
> > 
> 
>